Furnace Repair & ServiceBy Royal Oak Heating, Cooling and Electrical

Our old furnace decided to die just before the coldest weather in years. Royal Oak Heating \& Cooling (and Electrical) came through with a great replacement for our old furnace and was able to install it right away. Such a relief. The technicians were excellent, answering all my questions and making sure I understood the operation of the furnace and accessories (e.g., humidifier, etc.). Everyone I spoke to at Royal Oak Heating was very courteous and professional. I couldn't recommend them more highly. Thank you to all of them.

Very happy with the entire experience

Totally professional, knowledgeable and extremely pleasant to deal with

na

I appreciated that I was given choices about the type of furnaces, the explanation for both and how, after the installation, every question was answered, and I was shown how they operated. I would recommend Royal Oak Heating and Cooling to anyone.

Cannot say enough good things about the service from Royal Oak Heating

Dealing with Royal Oak Heating, Cooling, and Electrical is always easy because they schedule quickly, arrive as promised, work efficiently, explain everything that's going on, and answer all questions. Every employee I've worked with is professional, knowledgeable, respectful, and friendly.

Professional, polite and prompt!

The team was amazing. Quick clean and profession.

AC was installed well but a mess was left in the basement, bathroom, stairwell, driveway and yard.

New system install. Cody and the team did a great job, on time no mess.

Very professional

Typically, we get two estimates for work to be done in our home. We like supporting local businesses and a neighbor used Royal Oak Heating and Cooling for her furnace, A/C install who gave the company a good rating. We decided to go with ROHC without getting another quote. Our experience started with our estimator Nathan. He spent a good amount of time looking at our current HVAC. We have a finished basement so our options were limited to two scenarios. He quoted our options which included a credit for our recently purchased preventative maintenance contract as well as a new humidifier at no charge. He also told my husband that he had to carve a large hole in the drywall and install an access door for the blower for the new furnace to pass inspection. When the installers arrived, they were held up by 2.5 hours due to the limited space that was available for the equipment. The lead installer told my husband at one point that the way they were going to put the equipment in would "probably pass inspection". Meanwhile, the other installer was draining the current A/C unit of coolant in our backyard. My husband told the lead installer that "probably" wasn't good enough and he was concerned that our current equipment was being de\-installed. The conversation got a bit heated at this point. Please note the lead installer did apologize. Let me also say that if I were the installer and had arrived at a job where the estimator didn't accurately sell the job, I would be quite upset as well. A Service Manager was called into the job and they figured out a way to install the job adequately. The access door wasn't needed after all for the blower due to the position of the furnace. As to the "free" humidifier..... The installer told us that Nathan had included a unit that had to be drained outside, which wasn't possible with our installation. They put the old humidifier back on the furnace after turning off the water to the house (which we weren't told about in advance). They had to move furniture to do this while my husband was always available during the job. Question is, why didn't they turn the water off at the humidifier? Was the valve broken? If so, did they replace it? Doesn't look like it. A few more items worth mentioning. Although they laid tarps to keep the floor clean we found screws and wire on the basement floor, screws in the driveway, wet cement around the floor and on top of the water heater. Also, the compressor is not level. We are going to address this with the Inspector to see if it matters. They raked the mulch away from the current compressor to de\-install, but didn't put it back around the new one. They also left a wire brush hanging near the furnace. Not sure what that is for. The good news is that the furnace is quieter than the previous one and the install placement in the basement looks nice and still provides some hanging storage like we had with the previous furnace. It would be hard for us to recommend ROHC based on our experience.

Steven did a wonderful job walking us through everything he was going to do before install. From start to finish he was amazing. We purchased evolution furnace \& ac with a new thermostat.

Although a bit disappointed that install was initially pushed back a week by the company\- the competent, clean, and timely installation was well worth the wait. The components not only look good, they somehow physically appear to occupy less space than my previous unit. Installers were very courteous and professional and asked several questions in an effort to ensure the end\-product install was what I was after. Would highly recommend this company as the experience was pain\-free from quote through install.

The HVAC team was professional and efficient. Would highly recommend!

They were all very professional, friendly \& knowledgeable. Were here when promised and stayed until job was completed. We were more than satisfied. Would highly recommend them.

Very knowledgeable and installed our furnace and HVAC quickly.

See comment above. Been using RO heating, cooling, and electrical since 1990

Has always been a great experience with Royal Oak Heating Cooling and Electrical.

The entire process from quote to installation was great! Every staff member we encountered was timely, courteous, and supportive. They asked questions to ensure we purchased what we needed. They explained everything along the way and checked to make sure we understood the information. We would highly recommend Royal Oak Heating and Cooling! A great big thank you to Kyle, Jack, and Steve for working through terrible weather to install the furnace!!!!! You went above and beyond!

The folks at Royal Oak Heating and Cooling were terrific. Very knowledgeable, easy to work with, and highly professional.

Thanks to Kyle, Jack \& Josh\-excellent team. A great job all cleaned up \& explained the new furnace \& extras. Thank you Bryant \& staff, a pleasure to work with again. Highly recommend this company to my family \& friends.

From Nathan in sales to Rich B. and his crew to Trish, Melissa and Beth on the phones \- everyone was pleasant, professional and extremely helpful.

Long time, Royal Oak Heating and cooling customer, we recently replaced our aging furnace and AC with a very new Bryant system and love it. The existing units were also Bryant and 20+ years old. From the initial estimate to completion these folks communicate well, are very confident and made the experience comfortable for us. Thank you Nathan, Trevor, Jacob and Jim!! Friendly, efficient office staff as well. Very satisfied again and highly recommend Royal Oak Heating in Cooling. Greg M

The service professionals were wonderful: on time, curiosity, communicated well and the furnace and AC installation was perfect. Extremely happy with the workmanship. To top it off the pricing was very competitive.

Great job, thanks for helping me figure out the new thrmostat

Did very good job installing and clean up. Very experienced.

The expertise, service, and problem solving from the employees was spot on!! They were kind and courteous!

Couldn't of asked for a better install team! Top notch service every time they have been out to my house for my old unit!

Capable, trustworthy, thorough

RO Heating and Cooling did an excellent job from start to finish, and communicated everything to us in a timely manner. They showed up when they said they would and the workmen were friendly, and knowledgeable. I highly recommend them. The job was finished when they promised, and they left the area clean, and neat.

Awesome experience with Royal Oak H\&C. Would recommend to neighbors and friends.

All of the employees I have had contact with at Royal Oak Heating and Cooling were awesome.

Royal Oak Hearing and Cooling were excellent to work with from the Sales Estimator to the Install to the office staff

Royal Oak Heating provided a detailed estimate and explained all of the steps and issue involved. Their price was competitive compared to four other companies and the product well rated. The installation was a day ahead of schedule and completed in a professional, clean and nonintrusive manner. Very happy with the whole experience.

They came out to inspect and bid the job right away. The install went smoothly and the crew was super friendly. They covered everything with tarps and did a great job cleaning up when they were done.

Wonderful installers

Techs were professional with clean work

I was very impressed during every step of the install. They arrived right on time, kept me informed every step of the way, provided solutions to potential issues and left the job site completely clean and neat. I would highly recommend Royal Oak Heating and Cooling.

Installer had very poor customer service skills and did not properly complete the job

The installers were professional.

From Nathan \& Heather (Sales) to Kyle \& Nolan (Installation), the whole experience was outstanding! I recommend RO Heating \& Cooling because of the no\-pressure sales and every step of the way everyone I worked with were very knowledgeable about their products. Kyle was very timely and super kind! Love my new furnace and AC!!

Expertise, solving problems and service were all excellent

Excellent Timely Service

Everyone was very professional and courteous. Job was done when they said it would be.

Installers were pleasant and cleaned up real good afterwards.

John, Eric, Kyle \& Trevor did an AMAZING job on our install. And they got it done in half the time!!! Incredibly professional \& friendly. Everything was immaculate when they left \& they even closed our gate for us!!! One Million Stars to RO Heating \& Cooling!!!!

Was able to schedule an install very quickly after old furnace was disabled. Very happy with the advice I received in selecting a new furnace, as well as the installation process.

I HAD ONE MINOR REREQEST THAT WAS QUICKLY RESOLVED.

Outstanding service

Royal Oak H\&C has previously installed 2 Bryant Heating \& Cooling. Units that have performed very well. They service them twice annually and we have experienced few problems. A secondary heat exchanger had to be replaced but was covered by warranty. The Air Purifiers should improve air quality as my wife has experienced difficulty in the past.

It was so good to deal with real people and not endless promps.

Good professional work

We have used Royal Oak Heating and Cooling for all our furnace and a/c needs. They are the best!

No problem

Excellent workmanship by the installation team. They keep us informed as to their progress and left the work area very clean. They provide detailed instruction on the furnace and a/c operation and and the thermostat controls. Highly recommend Royal Oak Heating \& Cooling.

Installers (Eric and John) were very good and did a great job. Explained the new system and thermostat controls. Cleaned up and removed the old equipment.

We have used Royal Oak H \& C for 25 years. We always receive excellent, friendly service, on time appoinments and knowledgeable installers.

Had a great experience with RO H\&C, Rich and his apprentice were outstanding.

Rich and Brendan very professional and answered all questions. They cleaned up after themselves and went over everything with us once they were done.

Great people. Good price. The team was prompt, courteous, and knowledgeable

Installers knew what they were doing and worked efficiently.

Installers were very nice to not only me but also my neighbors. Very knowledgeable and went above and beyond to install the a/c unit quickly on a very hot day. Would recommend Royal oak heating and cooling.

Excellent service in all areas.

Very efficient, friendly and knowledgeable staff, both in the field and in the office (on the phone).

Eric and Chris were the two air conditioner installers from RO Heating and Cooling. They arrived early morning and stayed busy the whole day with a drop\-in look from my husband and I every once in awhile. At the end of the day we were walked through what changes were completed. Any questions we asked were always fully and politely answered. Both men wore masks whenever they were inside our home. We were especially pleased by the clean\-up in our basement and outside. We were informed that when warm weather finally arrive a RO Service man would come to do the first start\-up to engage the motor and make sure everything is working properly. We used RO H\&C when we lived in Royal Oak. In 2019 we moved to our Rochester Hills home so of course called on them for our new air conditioner. We prize the good service the company provide us.

The installers were great and customer service was very professional! Would highly recommend them

Installed a new furnace and AC unit in 6 hours. Did a very nice professional job with everything. Left the basement cleaner than when they started.

Very helpful description of the installation process. Great review following work. Super job site cleanup

good to work with

Ive always experienced very professional, knowledgeable and down to earth employees.

Great experience working with them right from the beginning and job well done! My go to H\&C company to do business with.

It would be so "Un\-Fair" for Me not to give You Folks a "High" Rating in that I know nothing about You other than 1.)I saw Your Full\-Page Add on the back of One of the Flyers We Receive \& 2.)We wanted to stay with "Bryant" Products. So, Time will tell.

We have been using Royal Oak Heating and Cooling for about 42 years\-\-two different houses\-\-two different systems. One a boiler, and the other forced air. They have always been reliable, helpful, and professional. When our furnace died in November, they repaired it free of charge so we would continue to have heat until the new furnace could be installed. The owner personally came out and assessed our needs. I feel we have a top notch system that should last us for years.

Went well

The only dealer I have worked with since 1980.

Extremely knowledgeable, professional, courteous workers.

Recommend

Great professional service and great product. Very happy. Never thought a new furnace would "excite" me as much as this process has. Thank you!

Great job by Royal Oak Heating and cooling. Clean, detailed professional installation. A very reliable company.

A great experience working with Royal Oak Heating and Cooling. We had a very old installation (\>40 yrs old) and we wanted to upgrade before it all stopped working. being proactive gave us the time to shop around, get multiple quotes and Royal Oak Heating and Cooling was our number one choice by a long shot. And the fact they they are certified to install Bryant equipment was our #1 priority in our selection. They were very thorough during the estimate and quoting phase and they worked with us to find adequate and optimal solutions to provide us with better heating and cooling while staying at a reasonable price. Even though we were in no rush to perform the update, they were able to schedule the installation within 2 weeks. The installation process was quick (2 days) and the technicians were very good at explaining every step and giving us a heads up when they were going to work in certain areas. (I was working from home during the whole installation and I did not have any inconvenience.) After installation they reviewed all the new material with us and they went through the regular maintenance procedures and scheduling. It is also great that Royal Oak has a complete record of the product installed so they can pull out the necessary documentation and maintenance procedure within minutes. Finally everyone I interacted with at Royal Oak Heating and Cooling was very nice, and courteous. they answered all my questions in details. Couldn't have hoped for a smoother experience.

The install was wonderful, according to my wife, I was at work. Your techs are top\-notch and the new air conditioner is wonderful. Really glad I went for the Evolution.

Ive consistently used Royal Oak Heating \& Cooling for my primary residence and rental property. 9/10 times they've been fantastic.

Wouldn't deal with anybody else!

They did a bang up job. Paid attention to all the details. Cleaned up before they left. Great Value!

We are very pleased with the company and trust their recommendation for our HVAC needs.

Don't understand the attributes, but I have been completely satisfied. The installation exceeded my expectations.

Royal Oak Heating and Cooling has been used by our family for 60 years! Every time we need them, they go out of their way to answer questions and accommodate our needs. Truly a dedicated and well\-run local business with a long track record of excellence.

From quote to installation everything went smooth. The relocation worked very well and we are happy with the system recommendation.

While crew was installing my new A/C, they noticed a problem with my secondary furnace and were able to repair that as well. Great job, guys! They disposed a worn out section of fence for me, consulted along the way and were professional and thorough.

They worked well and also worked hard to maintain quarantine standards with masks.

They were fast at responding to our need of a new furnace and air conditioner. Very happy with their expertise and professionalism.

Our previous unit was a Bryant. We've had past experiences with other brands and our previous unit performed well. Royal Oak Heating gave us an estimate with several options and responded promptly. Rich and Erick were very knowledgeable and professional and did an awesome installation as well as post\-installation clean up. No surprises, installed as we expected. Wish we had other vendors who performed as well.

Excellent response! New equipment installed in less than 24 hours. Great installers, very professional. Great result to an unfortunate situation.

Excellent customer service. They replaced my furnace. They even helped me setup my WiFi thermostat.

Replacing a 35 year old heating system in the main house was a snap for this crew. They all know what jobs they had to do and went about them with the HIGHEST expertise. As for the second furnace in my attached back room, I can't say enough about the workmanship. The job I'm sure was more then a normal. Since RO Heating \& Cooling installed the old units 35 years ago and was the the company that did most of my yearly maintenance, couldn't see not using them.

Great experience with the installation. Long\-time Royal Oak Heating and Cooling customer. They took care of everything. I always tend to ask a lot of questions, and they are always responsive even after the install.

Highly capable. Good technical solutions. Fair pricing. Great service reponse. Use these guys.

Installation seemed to go smoothly and according to the agreed upon schedule. My only complaint is there was some debris left from connecting an exhaust line to our chimney.

They arrived for their appointment to quote on time, gave me a quote in a timely manor and scheduled installation immediately. They sent enough crew to get the job done and finished in a timely manor. They told me what they were doing and were vey polite.

Great experience from initial estimate to advice to installation and completion of job.

Great job!

Very good

Great experience. Attention to detail. Would recommend.

Dealer installers came as schedule and completed the work as agreed. Installers were extremely knowledgeable, professional and courteous. The installers performed the work quickly and cleaned up when the work was finished.

Wonderful and professional job

Scott and the guys went above and beyond to get this in quick and to do it right. Why did I wait so long? The new AC easily keeps the house cool.

Excellent

Everything went very well

On time delivery and thorough explanation of work performed along with operational validation.

Outstanding knowledge and customer service.

Very helpful and answered questions. All staff were very friendly. Would recommend to other people

I was very pleased with the installation process. Scott the sales person was very helpful in explaining the different units and the benefits of each

No nonsense salesman. Punctual. Underpromised and overdelivered. Honest and trustworthy. Fair pricing. I fully recommend Royal Oak Heating and Cooling.

Very pleased with the service I received from Royal Oak Heating and Cooling.

the workers were very polite, answered all of my questions and patiently talked me through the whole process of taking care of the filters and what signs to look for to let me know I need to call for assistance. As a widow, I was extremely satisfied with all of their help and patience in helping me understand operations of my new Air conditioner.

Outstanding project from start to finish. Staff friendly, knowledgeable and competent. Very complex, multiple day construction project from attic to basement, inside and outside. Cleanup perfectly restored home. Exceeded expectations. Highly recommend.

They were honest. This is why I hired this company. Our furnace was old, but working. They did not try to sell me, but instead educated me and left me to make the decision. They came in and did the job, cleaned up (and I mean clean!) and explained where things were.

I own a manufactured home, meaning there are only certain systems available. Royal Oak Cooling and Heating provided information on all the systems and the price after inspecting my home. The installation team was great, and very professional. There was a problem with the high\-efficiency system I purchased \- the condensation was not properly draining, causing the furnace to shut off. R \& O came out right away to fix the problem, and again, were very helpful and professional. I highly recommend this company!

I am very satisfied in every respect with the work and professionalism of Royal Oak Heating \& Cooling. This is my first new furnace/AC, and my first experience with high\-efficiency HVAC. As I observed the process, it was clear the high level of knowledge and experience required to execute a proper installation of what seems to be very sophisticated equipment. It definitely required a multi\-dimensional and detailed plan with a long sequence of properly executed steps. The crew from R.O. Heating \& Cooling delivered. They clearly know their business, and they provided great service. And, by the way, I really like this furnace.

Xavier was awesome!

Excellent attention to detail with the installation. Very knowledgeable about Bryant products.

Great initial advice, and a great job by the installers. The end product is a much better job than the builder's original for access and air flow.

Nice work

We have been doing business with Scott Ferguson and Royal Oak Heating \& Cooling for several years. We needed a new a/c unit and they did not disappoint. The staff is friendly, professional, open and honest, and the products are top notch. Thanks for another great experience!

We had a great experience with the installation of our air conditioning system. The office staff and installers were very professional and courteous. They worked very hard and even finished the work ahead of schedule.

I talked to several HVAC companies but Royal Oak was the only one who listened to my needs and created a solution to my needs to increase capacity and reduce system noise. Their technicians were very knowledgeable and courteous. Very professional.

Installation of new furnace. 2 prior repairs of 30+ year old furnace.

Excellent and friendly service. Very knowledgeable about the latest HVAC products. I highly recommend Royal Oak Heating \& Cooling for all of your HVAC needs.