FIND A DEALERAir Conditioner Repair & ServiceBy Trotter Air Services
Trotter Air Services can help you stay comfortable all summer with professional air conditioner repair and service near Plano, TX. Our experienced technicians deliver prompt, reliable solutions to keep your AC system running efficiently and your home cool.
What Does The Process Look Like?
Book An Appointment
Get started by booking an air conditioner repair or service appointment with us by giving us a call or scheduling an appointment online.
Evaluation & Estimate
During your appointment, a certified technician will conduct a comprehensive evaluation of your air conditioner to identify any potential issues. Following the inspection, they will provide an estimate that outlines the recommended repairs and associated costs before moving forward with any work.
Perform Service Or Repair
Repair or service work is executed to get your air conditioner's efficiency and performance back to its optimized level. Count on our technician's knowledge and expertise to ensure reliable operation and performance.
About Trotter Air Services
Other Services We Provide
Furnace Repair & Service
We offer expert furnace repair and service to ensure your heating system runs the way you expect it to. Our certified technicians are skilled at diagnosing issues, making any necessary repairs and adjusting your system to maintain comfort throughout the year.
Annual HVAC Maintenance
We offer annual HVAC maintenance to keep your heating and cooling system running efficiently throughout every season. Regular HVAC maintenance helps prevent system breakdowns, boost energy efficiency and extend how long your HVAC system lasts.
HVAC System Installation
Count on us for expert HVAC system installation as we bring comfort and energy efficiency to your home. We offer durable Bryant equipment, a seamless installation process and heating and cooling solutions tailored to your home's needs.
Trusted HVAC Professional in Plano
Leave a ReviewBryant.com Reviews
5 out of 5(97 reviews)
- Review by
Mark
-
December 02, 2024
5 Star HVAC Company
I had my HVAC systems replaced by Trotter A/C Services. They are extremely professional and thorough. The installers are top notch and pay attention to every detail. I highly recommend this company and easily give them a 5 Star Rating.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Keith
-
November 27, 2024
Superior Service
We have used Trotter Air for over 30 years. They are the best and like family to us.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Todd
-
November 15, 2024
Highly Recommend!!
I had an awesome experience with Trotter Air Services. Sean, Chris and the installation crew were all super professional. They arrived on time. They laid down drop cloths to protect my flooring. The process was much faster than expected and they cleaned everything up when they were finished. They also took the time to set up my app and showed me how it worked. I would highly recommend Trotter Air Services to any of my friends and neighbors!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Tom
-
November 09, 2024
Outstanding
Excellent
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Mike
-
September 18, 2024
Great experience, Great Service!
Sean and Chris scheduled Alex to come out to our home. Alex was amazing, very thorough and willing to walk through our options. Once we decided on what we believed to be the best solution they were quick to get us on their books and have our service completed. After the work was done I have had a number of conversations with the entire team. I would feel very comfortable recommending them to others for AC service.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Betty
-
August 30, 2024
... such a quick response!
... an old unit needed replacing in a rental house, and my dealer responded very quickly, and when a problem developed, solved that, too. The service could not have been better.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Delores
-
August 26, 2024
Excellence Customer Seevice
Alex and Sean diagnosed and communicated in a very professional manner. They did advise us to contact our previous A/C installer to see if they would be willing to honor the factory warranty on the defected Lennox product in an attempt to save us some expense. Totally professional in every way highly recommend them for any A/C HVAC service.
Recommends this dealer
Verified Purchase
- Review by
Gayle
-
August 15, 2024
Trotter Services Saved My Summer
My home required a complete system replacement. Sean was everything you need when making such a big purchase. He was patient, informative, responsive, knowledgeable, and respectful. He was in constant communication with me regarding scheduling and installation. I never felt pressured and I felt heard. I would highly recommend him to anyone looking for maintenance, service, or replacement. 10/10!!!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Mike
-
August 01, 2024
Completely Satisfied
Excellent
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Brad
-
July 05, 2024
Always have treated me right
Been with the Trotters since the late 90s and have always been very satisfied with everything they do. They treat us right, are very responsive no matter the time of year, and have always been very fair and reasonable with regard to repairs and prices.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Mark
-
June 28, 2024
Trotter Air - Honest, Hardworking & Reliable
The entire staff was amazing. Great service with an honest price.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Darrell
-
June 24, 2024
Great!
Always on time and get the work done in a timely manner. Very responsive with communication.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Ted-Debbie
-
June 24, 2024
Excellent & timely service
Chris provided excellent diagnostic services. Sean provided details concerning options and clear answers to all of my questions. The install team did an excellent job and finished sooner than estimated. Chris returned to provide training on new thermostat. The overall experience was outstanding and everyone provided excellent customer service.
Recommends this dealer
Verified Purchase
- Review by
Jack
-
May 31, 2024
First class
Sean and Chris are the best. Great humans and got us exactly what we needed.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
John
-
May 22, 2024
Superb service
I have been with Trotter Air for 12 years. Originally with Don, the founder of the business, and now Sean and Chris. Their service over that time has been nothing but excellent. They just completed installing two new furnaces and two new A/C units at my residence. They arrived on time and all work was completed in a professional manner. Communication was superior as Sean stepped me through each line of their estimate and explained what would be done and why. All that and zero percent financing over four years. Expectations exceeded!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Jim
-
May 20, 2024
Highly recommend without any reservations
I wish I had learned about Trotter Air Services 20 years ago. Sean Trotter and his colleagues are top\-notched HVAC professionals. They are no\-nonsense and straight\-forward yet friendly and thoughtful in their interactions and communications. Juan and Jose installed my two systems efficiently and without any problems or disruptions. Sean was more than willing to answer all my questions and make sure that I was getting what I needed. No up\-sell or high pressure selling. They appear to be a very down\-to\-earth company that I will be happy to deal with in the upcoming years.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Jim
-
May 20, 2024
Highly recommend without any reservations
I wish I had learned about Trotter Air Services 20 years ago. Sean Trotter and his colleagues are top\-notched HVAC professionals. They are no\-nonsense and straight\-forward yet friendly and thoughtful in their interactions and communications. Juan and Jose installed my two systems efficiently and without any problems or disruptions. Sean was more than willing to answer all my questions and make sure that I was getting what I needed. No up\-sell or high pressure selling. They appear to be a very down\-to\-earth company that I will be happy to deal with in the upcoming years.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
John
-
March 07, 2024
Done business with that company for many years, I would not trust anyone else!
Outstand service day or night!
Recommends this dealer
Verified Purchase
- Review by
Vince
-
March 07, 2024
Trotter Air
They have kept the old systems running, but we had a catastrophic failure. They still tried to find options, but in the end we agreed a new system was needed.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Michael
-
February 27, 2024
Very Happy
found this company by 2 referrals, both long term customers. They did me a big favor, This is a great family business that treats you like family. friendly, professional, knowledgeable, no pressure, flexible, I feel assured I am in good trust worthy hands. met multiple times to get comfortable with them and each meeting convinced me this would be my choice. Cost competitive and financially easy to work with.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
James
-
October 01, 2023
Awesome Customer Service
The entire experience with Trotter Air was excellent. This is a true family team that takes the time to listen to your wants/needs and makes recommendations based on that. Everything from decision on the correct system for us, to installation, to cleanup went very smoothly. Highly recommend Trotter Air Services! Thank you Sean, Chris, Alex, Pablo and Jose.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Linda
-
September 27, 2023
Professional excellence
Professional, thorough, knowledgeable, prompt, and great customer service
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Elizabeth
-
September 22, 2023
caring, committed and professional
I think this is a wonderful company with an incredible staff and i would not hesitate to recommend them to anyone needing air services.
Recommends this dealer
Verified Purchase
- Review by
Matthew
-
September 15, 2023
Outstanding service during 2023 Heat Event
Gave us an efficient system and solved previous air balancing issues. Highly recommend!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Ken
-
August 03, 2023
Exceptional Service
Sean and his team installed a new Bryant system in our residence and they definitely exceeded our expectations! Great job Trotter Air, we are extremely happy customers!!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Matthew
-
July 24, 2023
Personal service, long term-relationship driven business!
Approaches issue with an eye to the most cost efficient solution, not the most expensive! Great care when we need it the most.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Bob
-
July 19, 2023
Expert, fast, meticulous
We've been using Trotter's for over 14 years and have full confidence in this company
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Les
-
July 01, 2023
Professional and honest Bryant dealer that I would highly recommend.
Trotter Air is absolutely the best! We've used them for semiannual service of our HVAC system for a few years, and wanted to replace our old AC system. From consult to install, everything was professional, pleasant and so efficient. They are always on time, and I had no qualms leaving the technicians in my house all day while I escaped the heat. We appreciate the friendliness and honesty of the Trotter employees, starting at the top with Sean.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Jim
-
May 09, 2023
Great service
Got the job done correctly and on time
Recommends this dealer
Verified Purchase
- Review by
Kevin
-
April 17, 2023
Great experience with Trotter Air Services
It has been a pleasure to work with Sean and his team. I'm very satisfied with the install they did of my new unit.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Lindsay
-
February 14, 2023
Wonderful to work with!
Sean and his team went above and beyond for us from the very beginning. When he gave us his estimate, he took the time to walk us through each item and stayed in communication with us from the day he gave us the estimate until the day they installed the equipment. I appreciate their patience and dedication from dealing with inclement weather to getting the system installed in one day. I am so grateful and would recommend them to anyone who needs an HVAC professional.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Jerry
-
November 08, 2022
The Absolute BEST
Please note that this is our third Bryant system. We have always used Trotter Air Services. I would never consider using any other company. We have used them since 1986. Absolutely the BEST!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Kathy
-
September 30, 2022
Great service
Easy to work with and responsive.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Hylton
-
September 26, 2022
Briar oaks
Excellent service, reliable, honest.
Recommends this dealer
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
- Review by
Thom
-
September 20, 2022
Awesome Experience
Top Notch Service and Follow Up. From review of my system to installation.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Kyle
-
July 06, 2022
Sean at Trotter Air is the BEST!
We've recommended him to all our friends and family for any heating or air service. Fast, prompt, reliable, excellent product...we couldn't have asked for more!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Brad
-
July 01, 2022
Excellent experience as always
Have been using Trotter Air Service for approx 25 years including 3 generations of Trotters. They've always been responsive, professional, communicative and above all else, honest. Would recommend them to anyone
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Antoine
-
June 30, 2022
Above and beyond
Sean, Chris and the rest of the team were incredible. Our downstairs unit was shot and Sean was able to do some troubleshooting within minutes. Chris diagnosed the issue the next morning and was able to get us slotted for install later that day. When everyone arrived a few days later, they explained the process and introduced us to Jose. The install went flawlessly and we couldn't be happier. I would HAPPILY recommend Trotter Air Services to anyone.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
John
-
June 20, 2022
Trotter Air Service Highly recommended
Sean did a great job reviewing our current situation while listening to our needs. Being extremely professional, he developed a quote to handle our situation. Having over 6+ companies review our situation, I felt most comfortable and at ease with Sean. Having the owner come and personally handle your bid, vs a salesperson was another nice touch. If you are in need of A/C services, I strongly recommend Trotter Air Services John
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Jeff
-
May 03, 2022
Subject Matter Expert - Excellent Service
Great company, great service.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Jeff
-
May 03, 2022
True trusted advisor with excellent service
Would refer to anyone
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Tom
-
April 23, 2022
excellent
Excellent
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Bob-Betty
-
January 05, 2022
Yes, I would recommend this dealer.
We are glad that we have a new Bryant HVAC system. Everything seems to be working as expected. The house feels warmer and there is less dust. Trotter Air Services did a great job from planning to install to clean\-up. Five Stars!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Jeanette-Liz
-
November 02, 2021
Awesome
I have used Trotter Air for years for service, I trust them and their recommendations. They never tried to sell me something I didn't need. Professional and reliable and I love that its a family owned business.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Lyle
-
October 22, 2021
Flawless install
Arrived on time. Friendly, courteous and answered all questions before and after install. Everything went smoothly. Cleaned up area around install plus entryway. Installed A/C and compressor a couple years ago and had the same great service.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Rich
-
October 22, 2021
Greatly appreciate Trotter Air Services!
They are the best. They know the business and really love what they're doing and it shows.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Hedley-Lynette
-
September 15, 2021
Exceptional!!
Professional, reliable and prompt! Could not ask for anything more from an A/C\-Heating company!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Les-Gena
-
September 14, 2021
Always there for you!
During the hottest days of August, our old air conditioning unit stopped cooling. I called Trotter Air at almost 5 o'clock in the afternoon and left a message, and my call was returned within 30 minutes. The problems were serious, and dictated that we get a new unit. Sean and Chris had us an estimate and put us on the schedule for installation within 24 hours. We have used this company through 3 generations of service providers and could not be more pleased with our service and the products they provide.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Ami
-
July 01, 2021
Sean Trotter
Sean, gave us a call back right back. He answered all of our questions and was able to provide fantastic service for our family.
Recommends this dealer
Verified Purchase
- Review by
David
-
June 15, 2021
Perfect
Best
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Gary
-
May 11, 2021
Great to have a contractor the really knows their product
Mr. Trotter really is an expert in his field. He presented us with several options and did not pressure us to make a decision, He and his crew were quick to provide us with good service and met our needs.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Barbara
-
May 11, 2021
The Best
I have been using Trotter A/C and Heat for many years. They are the best and are like family.
Recommends this dealer
Verified Purchase
- Review by
Sean
-
May 01, 2021
I Now Have A Real HVAC System
Sean did a great job planning out and installing my new system. Now that I know what a real system should look like, I can tell just how poorly the previous system had been installed. I also appreciate his eagerness to explain so much, which included him walking me through all the work he did outside and inside my attic. He certainly comes off as someone who likes teaching people about his work, and I was happy to listen and learn.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Warren
-
April 28, 2021
Excellent, would recommend to anyone requiring high end service and install
Excellent
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Catherine
-
April 07, 2021
Superb!
Been a 30 year customer and always completely satisfied.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Sherry
-
March 31, 2021
New Furnace
Moved furnace from closet to attic and installed new unit. Very happy with the new location of the furnace. The installation and price were excellent!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Tony
-
March 16, 2021
Excellent Service
Knowledgeable and very customer service focused. Nice too!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Chris
-
October 05, 2020
Trotter Air takes care of you like family.
When we bought our new place, Trotter Air Services was recommended to us by the previous owner and I can definitely see why. Sean and his son Chris are hands\-on with their business and have shown their company to be trustworthy and professional. Whenever we need them, they're a phone call away. The times that have required them to make in\-person visits, they show up on time as promised, and nothing has ever cost more than we have been prepared for. I've already recommended Trotter Air to friends.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Larry
-
July 20, 2020
Trotter Air and Heat
Outstanding service
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
June
-
July 10, 2020
Mr. Trotter Did A Fine Job For Us
Mr. Trotter was great! He knew what he was doing. He did everything he promised, and on time. He worked with me and my family very well. We heard about him from our next door neighbor friend, who told us he had had a very positive experience with Mr. Trotter and his company.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Joyce
-
July 06, 2020
New A/C
Best experience with Trotter Air Services. Sean was excellent and is extremely knowledgeable. He takes pride in his company and makes it a stellar experience. Best that's out there.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Dave
-
May 04, 2020
Five Stars! I would actually give them Ten Stars.
Sean \& Chris Trotter and their technicians are the best at what they do. No one fell through the ceiling which is a good thing (Chris)! We have recommended Trotter Heat \& Air in the past to friends and family and will continue to recommended their services. Sean and Chris go above and beyond the project scope. They followed\-up to make sure the equipment is working properly and that we were comfortable with the thermostat programming. You will not be disappointed with the quality of their services.
Recommends this dealer
Verified Purchase
- Review by
Lisa
-
April 07, 2020
Absolute best!!
Cannot express how wonderful it has been dealing with the Trotter family. Highly recommend them.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
James
-
March 21, 2020
Trotter Air is fantastic
Sean Trotter was fantastic. Very quick install, works and looks very well. He did not try to oversell... which is what everyone else was trying to do. Will use him and co for all of my AC needs
Recommends this dealer
Verified Purchase
Expertise:
4
Service:
4
Solve Problems:
4
- Review by
Michael
-
February 19, 2020
Needed heat fast.......
Sean and his crew got to my house the next morning after my call to replace my upstairs heating unit, it was cold and they jumped on our problem quick. Pricing for the work and replacement was very reasonable, I will call Trotter on any air conditioning needs or heating needs every time.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
John
-
December 01, 2019
Service and technical advise was excellent.
Sean Trotter, the service technician was very knowledgeable and friendly. Sean was very professional in meeting my needs. There were no surprises. Work was performed quickly and efficiently. My neighbor recommended Trotter Air Services. Sean will be my contact for all of my future AC and heating service.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Geoffrey
-
October 05, 2019
Above and beyond the call, they go out of their way for us.
With their knowledge and expertise, I happily recommend Trotter Air Services to all my friends. They are the only company we will ever use.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Dave
-
September 20, 2019
Great service
Have used them for years. This is the second complete system they have installed. I'll continue to use them for servicing too.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Elaine
-
August 06, 2019
Incredible and Honest Service
I moved into our brand new home 6 years in an HOA. We recently discovered that our air handler in our attic was leaking from the coils. We called Trotter Air Service and Mr. Trotter came out the same day I called. The owner, Don Trotter, checked our compressor, and the coil leaks in the attic. He also noticed that all the duct work was done ineffectively and incorrectly that was done by the A/C company working with the builder of the HOA which was Grenadier Homes. The finished work done by Mr. Trotter and his experienced crew was fantastic. Mr. Trotter went above and beyond what was expected of him and his crew. I thank him very much.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Peggy
-
August 02, 2019
Second system
Have used Trotter for 15 years, just installed the evolution system in my second home, great service and great system
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Sue
-
July 27, 2019
My heroes
Over the years, they have become our friends. First the father then the son and now the grandson. Thank you so much
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Deborah
-
July 24, 2019
Impressive
Excellent job and service. Very professional.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Jim
-
July 23, 2019
First Class Customer Service
I had an issue on a Sunday evening. Left a message with his answering service expecting a call the next day. I had a call from Sean within thirty minutes. Great folks to work with.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Leslie
-
July 02, 2019
Amazing Company!
Attention to detail and follow up with follow through makes Trotter Air Services stand way above the rest. No matter whom you speak to, everyone communicates with each other so someone always follows up! I love the way that they care and want you to understand what is going on and they will work with you on the best way to solve the issues!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Leanne
-
June 30, 2019
Hot, Cold or Anything In Between...Call Trotter Air!
Trotter Air has been helping our family for over twenty years. This is a wonderful family business and I truly appreciate their professional and courteous approach to every service call.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Curtis
-
June 26, 2019
Will use Trotter Air Services only for now on.
Very pleased with my experience with Sean Trotter. I will recommend Trotter Air Services to my friends and family from now on.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Brian
-
June 13, 2019
Outstanding customer service
As 25+ year customers, we knew that we could count on Don and Sean to provide us with an honest assessment of our old, worn out system (including what it would take to keep it going a bit longer). They explained the pros and cons of each of our options and helped us design a system that meets our needs and budget. Don, Sean and crew were careful and neat (laid down moving blankets on the hardwoods/stairs) and the work was completed on time and on budget. Sean explained all of the features of the new system and set up my mobile app. Couldn't be happier and know (from experience) that any questions or issues will be handled promptly.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Lane
-
June 04, 2019
Excellence in all areas
Fair Price, excellent product. Don kept me posted, and always arrived on time. Nice folks, family owned. this new unit is so much more efficient than my old one. Now I can actually feel air coming from the vents.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
George
-
May 22, 2019
The True Blue Trotter Team!
Trotter Heat \& Air has been amazing and consistent, having serviced our home for 25+ years. They have always been there for us, including some major repairs that had to be completed with short notice due to our travel plans. They have always "shot us straight" with the options as we have upgraded our systems throughout the years, and we are so happy that the 3rd generation family member is now involved and continuing the family tradition. How many folks can say that they have had only one heat \& air company for their entire homeownership lifespan?! We are very fortunate to have them and highly recommend them to anyone in the DFW metroplex.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Charlie
-
May 01, 2019
Professional
We had an entire system replaced and they were very courteous, professional and had the entire job done in half a day.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Brandon
-
May 01, 2019
Trotter Air Services - Recommended
Don Trotter worked with me to develop a replacement HVAC strategy for my home. My original systems were approaching 30 years of age and the original zoning was inefficient. After a few visits by Don and Sean, a plan was developed and executed quickly. Pricing was good with Trotter providing 2 stage systems for significantly less than his competition.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
David
-
April 26, 2019
Great family company
Don Trotter is a good man
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
kevin
-
January 05, 2019
NEW HVAC System
Great Experience!!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Eric
-
October 03, 2018
Trotter is the best in the Business!!
No Question!!! Trotter?s are THE BEST! Professional honest knowledgeable all the attributes that you would expect in a five star company
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
brenda
-
August 15, 2018
love the new heat pump and trotter air services
Air flow is much better now and unit does not need to run constantly. Love it!
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Dan
-
April 14, 2018
A/C Replaced
Trotter Air Services installed Evolution 2\-stage air conditioner Model 180B and evaporator coil.
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Frank
-
February 03, 2018
Trotter Air Services
Work crew arrived at time I was told they would, work was completed in amount of time as agreed, final cost did not change from initial quote, and follow\-up call regarding any last minutes questions occurred the following day
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Ann
-
November 18, 2017
Trotter Air Services Review
We've worked with the Trotter's for more than twenty years and have nothing but great things to say about them! Their service is amazing, Don and his son Sean are top notch, and they literally held our last 2 systems together for much longer than I can even believe! I always recommend Don and Sean, and we are very happy with our new systems and sassy new thermostats!
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Bill
-
November 13, 2017
Trotter Air Services
Installed two New Evolution HVAC systems
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Charles
-
July 28, 2017
Product Knowledge, Service Expertise, & Technical Ability
I found Trotter Air facility clean and organized. Sean took all the time needed to discuss and review with me my product choices. And to my surprise, the over all process from sales agreements to complete installation far exceeded my expectations.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
tom
-
July 18, 2017
A/C
Good job, professionally done.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Brian
-
July 13, 2017
Great service
Great service as always.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
chip
-
July 10, 2017
Great job....as always!
2 new installs
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Dan
-
July 03, 2017
Indoor Air Purification System
Replaced old Honeywell air purification system. Great install by Trotter Air Services.
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Don-Delores
-
June 30, 2017
Very prompt and efficient service. The unit is cooling, just what I wanted
Trotter arrived and installed the system very efficiently. Sean was very knowledgeable of the product. The crew installed it completely. The worked constantly until all work was completed. They were neat in their work and cleaned up all debris upon completion. A through instruction was given on the use of the thermostat.
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Michael
-
June 23, 2017
Cool at last
Two systems replaced by a excellent company that I have known for years
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
- Review by
Rich
-
March 29, 2017
Bryant HVAC Purchase & Install by Trotter Air
So far I'm very satisfied with the system. The Trotter family over the years has always been honest, courteous and respectful, but most of all a company that eagerly and enthusiastically teaches their customers the theory of home heating and cooling, maintenance and repair objectives, and service needs. For ten + years Don Trotter has been the only person I've used for my HVAC needs.
Recommends this dealer
Verified Purchase
Expertise:
5
Service:
5
Solve Problems:
5
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