Custom Comfort SystemsHVAC Services in Columbiana

The installers were very professional and courteous. They were a pleasure to have in our home. And their workmanship is exceptional.

Techs came out when they were scheduled and did great work. They were efficient and left no mess. They also made sure everything was working properly and answerd all questions efore they left.

Came right away. Courteous. Cleaned up before leaving and double checked.

Steve is very knowledgable and detail oriented

Very warm and efficient

I had a heat pump installed. The service guys were very nice and knowledgeable. They came out in a few days and completed it all in 1 day. I would definitely recommend them.

All around great company from sales and service. Received quote and installed the following week! Installers very personable and knowledgeable. Custom comfort systems is my new furnace and air conditioning company!

Always great service.

Custom Comfort Systems 330\-892\-7649 44725 State Route 14, Columbiana, OH 44408 did the installation of the new Bryant Furnace and A/C system. All technicians were professional, competent and courteous. They were responsive to my questions and walked me through any concerns. I can highly recommend Custom Comfort Systems and the crew and the diagnostic technician. Great experience and outcome. Word of mouth recommendations from satisfied Customers (family and friends) is how I heard about Custom Comfort Systems.

Before I go into my experience I want to say they did come back and fix things. Were very cordial, not sure why things happened the way they did. Based on my estimate from them what I paid for was a Preferred Heat Pump and Air Handler (variable motor). After their installation I double checked the units and found the Air Handler was a Legacy not Preferred unit. When I contacted the installer about the wrong air handler the answer did not make sense (whole story here). Contacted Bryant to verify details, they have been very good for any questions. Contacted dealer back next day and was told the preferred unit was on order. A couple weeks later they came to replace the air handler, Preferred replacing the Legacy Air Handler. When they arrived the Tech was talking about swapping components out of the Preferred into the Legacy unit and would measure. I said no, these two different units. I looked online to check all differences and when I came back to provide details I was told he measured and would not fit anyway. I expect the reason was to save time, money and effort but really left me wondering how you even think to do to a customer where you were correcting an incorrect install. After the install I talked with the owner and mentioned I was going to clean it up, was sloppy looking. He said you paid for a proper install and they would be back out. They did come back to clean it up and it does look better. Two and a half weeks later I just filed the warranty, I understood they would do this and have no clue why it is taking so long. Did not want to wait any further, I just wanted past this whole experience. They all seemed nice, but to me trust is a big thing. Even though they did follow\-up on items and correct things, after me having to chase, I was left not trusting.